Return Policy

Returns

I'm happy to work a return with you within the following policy. Please contact me before you return your item. Standard items can be returned or exchanged within 14 days of receipt for a full refund. The item(s) must be returned unused and in the original packaging and shipped with insurance and tracking information. Refunds will be issued through your original method of payment minus original shipping charges.

If the item is damaged, please contact me and together we will figure out the next steps.

Custom, customized, personalized items, and gift cards may not be returned or exchanged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tracy@tracyhibsman.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tracy@tracyhibsman.com and send your item to: P.O. Box 252, Indiana, Pennsylvania US 15701.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: P.O. Box 252 Indiana Pennsylvania US 15701

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.